123 Oxford Street, London W1D 2HX
+44 20 7123 4567
Mon-Fri: 9:00-18:00 | Sat: 10:00-16:00

Privacy Policy

Your privacy is fundamental to our commitment at VitaWell Indonesia. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2025

VitaWell Indonesia - Natural Health & Wellness Supplements ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

  • Name and contact details
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Date of birth

Transaction Information

  • Purchase history
  • Payment information
  • Order preferences
  • Product reviews and ratings
  • Customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent
  • Referring website information
  • Device information and operating system

2. How We Use Your Information

We use the collected information for various purposes related to our business operations and customer service:

We use your personal and payment information to process orders, arrange shipping, provide order confirmations, and handle returns or exchanges. This includes communicating about your order status and resolving any issues that may arise.

With your consent, we send promotional emails about new products, special offers, health tips, and wellness content. You can opt-out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.

We use your information to create and manage your customer account, maintain your order history, save your preferences, and provide personalized shopping experiences including product recommendations based on your purchase history.

We use your information to comply with legal obligations, prevent fraud, protect against unauthorized access, and ensure the security of our website and services. This includes monitoring for suspicious activities and maintaining audit logs.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These include payment processors, shipping companies, email service providers, and analytics services. All service providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

Important Notice

We may share aggregated, de-identified information that cannot be linked back to you for business purposes such as market research, trend analysis, and improving our services. This information does not contain personal identifiers and is not considered personal information under this policy.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption

All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.

Secure Servers

Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring.

Access Controls

Only authorized personnel have access to personal information, and all access is logged and monitored.

Security Best Practices

  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices
  • Secure backup and disaster recovery procedures
  • Multi-factor authentication for administrative access

5. Your Rights and Choices

You have several rights regarding your personal information. We are committed to helping you exercise these rights:

Your Right Description How to Exercise
Access Request a copy of the personal information we hold about you Contact us at [email protected]
Correction Update or correct inaccurate personal information Update your account settings or contact us directly
Deletion Request deletion of your personal information (subject to legal requirements) Contact us with your deletion request
Opt-out Unsubscribe from marketing communications Use unsubscribe link in emails or contact us
Portability Receive your data in a machine-readable format Contact us to request data export

Response Time

We will respond to your requests within 30 days. Some requests may require additional time if complex, but we will keep you informed of any delays.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content:

Essential Cookies

Required for basic website functionality, including shopping cart, user authentication, and security features.

Analytics Cookies

Help us understand how visitors interact with our website, allowing us to improve user experience and site performance.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

You can control and manage cookies in several ways:

  • Browser settings: Most browsers allow you to block or delete cookies
  • Opt-out tools: Use industry opt-out tools for advertising cookies
  • Contact us: Reach out to request specific cookie management
  • Cookie preferences: Update your preferences at any time through our website

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

Active Accounts

We retain account information while your account is active and for a reasonable period after account closure to comply with legal obligations and resolve disputes.

Transaction Records

Financial and transaction records are retained for 7 years to comply with tax and accounting regulations and for legal protection purposes.

Automatic Data Deletion

We have implemented automated systems to delete or anonymize personal information when it is no longer needed for the purposes for which it was collected. This includes:

  • Regular cleanup of inactive account data
  • Automatic deletion of marketing consent records when consent is withdrawn
  • Permanent deletion of temporary data such as abandoned shopping carts

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure adequate protection for international transfers:

Transfer Safeguards

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions for countries with equivalent data protection laws
  • Binding Corporate Rules for intra-group transfers
  • Certification schemes and codes of conduct

Our primary data processing locations include secure facilities in the United Kingdom, European Union, and United States, all of which maintain high standards of data protection and privacy compliance.

9. Children's Privacy

Age Restriction

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately. We will work with families to address any concerns and ensure compliance with applicable children's privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

Notification Methods

  • Email notification to registered users
  • Prominent notice on our website
  • Updated "Last Modified" date

Your Options

  • Review the updated policy carefully
  • Contact us with any questions
  • Close your account if you disagree

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Company Details

VitaWell Indonesia

Natural Health & Wellness Supplements

123 Oxford Street, Marylebone

London W1D 2HX, United Kingdom

+44 20 7123 4567

[email protected]

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

We typically respond to privacy inquiries within 2-3 business days.

Data Protection Officer

For specific data protection concerns or to exercise your rights under applicable privacy laws, you may also contact our Data Protection Officer directly at [email protected].

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